You can set up your VCKart account in two easy ways - either from our Sign Up page or with your Social accounts (Google & Facebook)

To set up your account using our Sign Up page, simply follow these steps:

1. Click ‘Login' at the top of the page.
2. Enter your name, phone number, email address and your password in the next screen.
3. Click 'Sign Up'.

To set up your account with your Facebook or Google profile, follow these steps:

1. Click ‘Login' at the top of the page.
2. Click 'Sign In' with Facebook/ Google
3. VCKart will use your Google/Facebook details to create your account

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.

1. Sign in to your VCKart account
2. Go to the My Account section
3. Go to your My Profile page
4. Enter your current and new password and click the Save Changes button.

1. Sign in to your VCKart account
2. Go to the My Account section
3. Click on the My Address tab on the left of the page
4. Enter your new address in the space below Add New Address.
5. Make your changes and save your new billing address.

Your account and address information are secured by best-in-class 256-bit SSL encryption. We do not store your credit card details in our servers. To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and VCKart happen over a Secure Sockets Layer (SSL).

1. Find the products you want to buy by searching for them or by browsing our categories
2. Add these products to your cart with the 'Add to Cart’ button
3. Click your mini-cart from the top right of any page
4. Enter your shipping information and payment information and complete the order by clicking ‘Pay Now’ for electronic payment methods

Yes, you can. Simply skip the sign-in process and shop as a guest. But you’ll need to sign in or sign up and enter payment information when you check out.

If a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again. But check your bank account if the transaction has occurred or not.

• Visa or MasterCard Debit and Credit Cards
• RuPay Debit Cards
• Net Banking

It is absolutely safe. We use best-in-class 256-bit SSL encryption to secure and protect your shopping experience.

If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, Net Banking details or any other payment-related information is accurate.
Check that your internet connection is working.
If any amount has been debited during the failed transaction, it will be credited back to your bank account, Credit Card within seven business days.

Orders placed from Monday to Saturday will be delivered in 3 to 6 business days.
During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

If you are unavailable when they arrive, they will make two more delivery attempts.

If you are unavailable when they arrive, they will make two more delivery attempts.

Do not worry our delivery partners will try to contact you once again and attempt to deliver the order to you.

Yes, another person can receive your order on your behalf at the address specified on your order. Inform the delivery agent of it when he calls for delivering your order.

Only certain products sold through our website are eligible for return during the return window. Every product in display will display whether it is eligible for return, the eligible conditions for return and the duration of the return window. If the product is eligible for return, you can make a return and refund request from your 'Orders' page and every refund request will be processed within 15 days from the date of receipt of goods in original form and shape in our office. Refunds will be done through the original payment mode.

No worries, call us through the customer care or mail us the photograph of the damage. Our quality control department will assess it and confirm your request. We’ll send you the replacement product free of cost.

No worries, we usually ensure that the product is of good quality and the products go through a two way quality control measures to eliminate all the faults and substandard products.

To sign up for offers and updates, head to the bottom of any page and sign up from there..

Yes. We regularly run offers and exclusive online sales on vckart.com. Check the site regularly for new offers, or sign up for our newsletter to get all the latest deals delivered to your inbox.